Terms & Conditions


Copywriting terms & conditions

Flojo Digital is referred to as we, us, our or the company.

These terms and conditions form part of our ordering process; please read to make sure you’re happy to do business with us.

We reserve the right to amend and update these terms and conditions at any time without notice.

Ongoing services

  • We offer a copywriting service where your technical information, and jargon, is transformed into words your customers can understand
  • We offer creation and design of clear, logical websites which include four static pages; Home, About, Contact, Your Company plus News (blog)

Starting the project

  • Before we meet, we’ll ask you to fill in a questionnaire so we’re clear about your objectives
  • This provides valuable information and makes effective use of our time

Project scope

  • We’ll write an initial project brief and create a project schedule

Meeting the timetable

  • We’ll put together a weekly schedule and keep in touch by email or by phone

Meetings

  • We can meet at your offices, local café or conference room
  • We’re happy to travel for 30 minutes to meet you but after that, travel will be chargeable at £50 per hour

Working at your premises

  • We’re happy to work there, if you feel this would help us fully understand your business, but payment will still be on a project basis if previously agreed
  • If working by the hour, we’ll charge you our going rate for ½ day or a full day as appropriate

Changes to work

  • Our quote doesn’t include amends/changes and these will be charged at £15 per ¼ hour

Exclusivity

  • We reserve the right to work with other clients whilst carrying out work for you
  • We ask you to work solely with us, and not brief someone else to do the same work, whilst we’re working with you

Confidentiality

  • We will not disclose information, without your prior knowledge, unless it becomes available in the public arena
  • If we give you a login account, it’s for your personal or business use only
  • When we give you a password, please don’t share it with anyone else
  • When your account is closed, all files (including web pages) will be deleted

Warranty

  • We offer no guarantee or warranty to provide the work required due to circumstances outside our control

Other contractors

  • We may deem it beneficial to draw on the expertise of other professionals during your project
  • We won’t do this without informing you beforehand

Documents

  • We will send documents electronically via email

Liability

  • You’re responsible for the content of your web pages and this includes obtaining legal permission to use words, images, podcasts and videos
  • The onus of responsibility in ensuring no infringement of copyright lies with you
  • You’re responsible, and accept responsibility, for any defamatory, confidential, secret or other proprietary material available on your web pages and printed material
  • We shall not be held liable for any loss or damage caused by the use or misuse, availability or removal of our services
  • Under no circumstances whatsoever, shall our liability exceed the invoice value of any goods or services, provided

Linking to other websites

  • We have no liability for third party sites and any backlinks are outside our control
  • You need to check these links aren’t to sites with advertising as these adverts may not be what you, or we, would wish to be associated with our businesses
  • What looks fine today as you link can change over time to something very different
  • We recommend you check your links regularly

Email marketing

  • Emails you provide are for marketing activity only and will not be shared with third parties
  • You are forbidden to use us to publish, post, distribute, advertise or link to any spam
  • You agree to provide true, accurate and complete information about your account

Invoicing

  • Deposits paid for products and services are refundable at our discretion
  • We charge 50% of project fee up front (on completion of questionnaire) and the remaining 50% on completion of the project
  • We’re unable to start the project until the first invoice has been paid
  • We will invoice you for the final payment when the project is finished

Paying us

  • All accounts are payable 50% (in advance) and 50% on completion of the project (within 14 days)
  • Payment by bacs transfer (ref: JM Flower & invoice no.) and bank details will be on your invoice
  • You will pay a set fee for the project, or on an hourly basis, dependent on which we feel is more appropriate
  • You are solely responsible for all fees, charges and taxes arising from your account (either by yourself or someone else)
  • We reserve the right to modify any fees providing we give you notice by email or on website
  • Amounts paid for our marketing services are not refundable
  • Under no circumstances shall our liability exceed invoice value of goods or services provided.
  • You agree that you are responsible for paying fees for all emails sent through us, regardless of whether their delivery to intended recipients is prevented or blocked by a third party.

Ending the project

  • We reserve the right to terminate your project at any time, as a result of those actions deemed inconsistent with the spirit or nature of our terms and conditions; this includes forfeiting the right to any services you have already paid for
  • We may disable or terminate your account with, or without, notice
  • We will have no liability to you, or to any third party, because of such termination or action

Breach of terms

  • You are forbidden to use us to publish, post, distribute, advertise or link to any spam
  • This includes content, site, topic, material or information which is inappropriate, profane, defamatory, libellous, slanderous, infringing, obscene and indecent or contains adult content
  • It also includes software, content or other material that contains viruses, worms, corrupted files that may damage the operation of, or render inoperable, another machine
  • You are responsible for downloading any material and for any damage to your computer system or loss of material that results from the download of this material
  • Any material downloaded or otherwise obtained through the use of the services is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material

After-sales support

  • We’ll give you written instructions to post blogs and make minor changes to your website
  • If you’d like further training on WordPress, it will be charged at £50 per hour

Future ownership

  • You agree not to exploit, reproduce, resell, or modify any portion of our website
  • We do not claim ownership of the content you give to us for inclusion on your website